Welcome to Insights

Ask, listen, learn, change for the better - Colin Storrar, CEO.

18th June 2020

There is no place for racism in any workplace. There is no place for racism in Lowell.

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Dealing with a crisis – A customer experience perspective

10th June 2020

UK Director of Customer Engagement talks about how Lowell has tackled the challenges and what lessons he has learnt during the COVID-19 crisis.

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A refreshed brand at the heart of a digital transformation

05th June 2020

Our recent brand refresh plays a key role in positioning Lowell as a brand that people recognise, engage with, and provides the help they are seeking.

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Using behavioural science to help our customers

01st June 2020

An exclusive look at the Lowell customer website transformation, at the heart of an ambitious digital transformation that aims to deliver exceptional CX.

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