Welcome to Insights

Category
Month & Year
Vulnerable Customers
Welcome, Wanted, Remembered, and Cared For

21st March 2022

Our Head of Sector for utilities shares his reflections on the Utility Week Customer Summit and the cost of living increase.

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Utilities
Dealing with market volatility in the utilities sector

05th October 2021

Our Utilities team share their views on what the current changes in the energy market means for consumers and suppliers, and how Lowell are ready to support the sector.

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Customer centricity
Using enhanced data to drive better customer experience

28th February 2020

Our Data Integrity Analyst, Dan Highley, reflects on how we have advanced our understanding and usage of data, and how this benefits our utility partners.

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Customer centricity
The evolving role of customer experience in utility customers’ debt resolution

17th January 2020

We consider the evolving role and relevance of customer experience for debt resolution specialists, plus the potential impact of OFGEM’s latest report.

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Lowell Portfolio I Ltd, Company Registration Number 4857418, and Lowell Financial Ltd, Company Registration Number 4558936, are registered in England and Wales. Registered Office: No.1 The Square, Thorpe Park View, Thorpe Park, Leeds, LS15 8GH. Lowell Financial Ltd is authorised and regulated by the Financial Conduct Authority.