Welcome to Insights

Spotlight on customer experience in debt sale and collections

04th August 2020

Lowell’s debt sale and collections industry survey highlighted the significance of these processes in the overall customer journey.

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Why supporting vulnerable customers should be at the top of your agenda for 2020

24th February 2020

Supporting vulnerable customers should be at the forefront of your organisation’s agenda. Read about aspects to consider and how you can provide support.

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Lowell adds digital to client experience

03rd February 2020

Lowell is proud to announce the launch of its new UK business website, which promotes our brand ideology and mission to clients - ‘The Lowell Difference’.

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Telecoms move to regulated agreements: Are you ready to comply?

29th January 2020

Is your business prepared for the impending FCA regulation? Start taking the necessary steps to get your organisation up to speed.

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Lowell’s UK Debt Sale and Collections Industry Report is launched

21st January 2020

We conducted an in-depth survey to shed light on the impacts of the ever-increasing consumer, regulatory and business changes within the sector.

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Lowell in the utility sector - the story so far

20th January 2020

Find out more about Lowell’s successful entry into the utility sector and the plans for the future in an interview with their Account Director, Mark Platts. 

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The robots are ready: Utilising RPA in the debt collection sector to drive value

13th January 2020

Robotic Process Automation (RPA) is a developing technology - find out how Lowell is utilising RPA to drive value in the debt collection sector.

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Lowell Labs: Shaping the future of consumer insight

23rd December 2019

Find out more about Lowell Labs - our internal advanced analytics centre based on creating new insights around consumer data and behaviour.

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