Welcome to Insights

Lowell in the utility sector - the story so far

20th January 2020

Find out more about Lowell’s successful entry into the utility sector and the plans for the future in an interview with their Account Director, Mark Platts. 

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The evolving role of customer experience in utility customers’ debt resolution

17th January 2020

We consider the evolving role and relevance of customer experience for debt resolution specialists, plus the potential impact of OFGEM’s latest report.

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The robots are ready: Utilising RPA in the debt collection sector to drive value

13th January 2020

Robotic Process Automation (RPA) is a developing technology - find out how Lowell is utilising RPA to drive value in the debt collection sector.

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Lowell Labs: Shaping the future of consumer insight

23rd December 2019

Find out more about Lowell Labs - our internal advanced analytics centre based on creating new insights around consumer data and behaviour.

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How Lowell’s new Customer Engagement Centre delivers better outcomes

06th December 2019

Find out more about Lowell's new Customer Engagement Centre: an integrated approach across internal departments to deliver better outcomes across the business.

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Open Banking: The future of debt collections?

25th November 2019

Find out more about how Open Banking might just be the future of debt collections, bringing about change for vulnerability rehabilitation and advanced AI learning.

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Connecting the dots between brand reputation and debt collection

14th November 2019

There's an essential connection between debt management and brand reputation: we're talking about why marketers need to pay attention to customers in debt.

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Sharing best practice customer communications

08th November 2019

Lowell were delighted to attend a regional CICM event on the 11th June to talk to members around the work we are doing at Lowell on customer communications.

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