Welcome to Insights

Ask, listen, learn, change for the better - Colin Storrar, CEO.

18th June 2020

There is no place for racism in any workplace. There is no place for racism in Lowell.

Read Article
Dealing with a crisis – A customer experience perspective

10th June 2020

UK Director of Customer Engagement talks about how Lowell has tackled the challenges and what lessons he has learnt during the COVID-19 crisis.

Read Article
A refreshed brand at the heart of a digital transformation

05th June 2020

Our recent brand refresh plays a key role in positioning Lowell as a brand that people recognise, engage with, and provides the help they are seeking.

Read Article
Using behavioural science to help our customers

01st June 2020

An exclusive look at the Lowell customer website transformation, at the heart of an ambitious digital transformation that aims to deliver exceptional CX.

Read Article
Q & A with John Pears, UK Managing Director

28th May 2020

We interviewed John Pears, UK Managing Director to get his views on the Q1 results, COVID-19, and what the next 6 months may bring.

Read Article
Leading the conversation; delivering our purpose

21st May 2020

We have been increasing our Corporate Affairs activities, specifically our engagement with government, policymakers, and influencers.

Read Article
Protecting customer data during the Coronavirus (COVID-19) pandemic

04th May 2020

We take data protection and the security of our customers’ data very seriously. As a result, we have put a range of security measures in place to make sure that their data is safe during Covid-19.

Read Article
Q & A with Samantha Barnard, Lowell’s new Client Experience Director

29th April 2020

Having worked for Lowell for almost 12 years in various client-centric roles, Sam recently accepted the new role of UK Client Experience Director.

Read Article