Welcome to Insights

Changes to UK Leadership Team

22nd September 2020

Lowell announces changes to UK Leadership Team.

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Neil Costello, UK Marketing Director, discusses helping customers during COVID-19 and his plans for the future

07th September 2020

Neil Costello, UK Marketing Director, chats about his first 9 months in the role; how Lowell has helped customers during COVID-19; and his plans for the future.

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Attitudes to debt – The latest customer and consumer insights

04th September 2020

Our latest insight highlights consumers’ current attitudes to debt. Find out what this could mean for your collections activity.

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Resource Planning: navigating the impact of COVID-19

01st September 2020

Discover the challenges Bethan Duke, Head of Resource Planning, and her team have faced during the COVID-19 pandemic and what this means for Lowell’s future operational planning.

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Rising to the challenge

28th August 2020

Following the Q2 results announcement, John Pears, UK Managing Director, discusses the challenges faced during the COVID-19 pandemic and how Lowell responded.

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Spotlight on customer experience in debt sale and collections

04th August 2020

Lowell’s debt sale and collections industry survey highlighted the significance of these processes in the overall customer journey.

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New UK non-executive directors (NEDs).

03rd August 2020

Lowell has appointed two new independent non-executive directors (NEDs) - Caroline Marsh and Professor Heather McGregor CBE.

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Delivering Better Client Experience

22nd July 2020

Filmed before COVID-19, this short video features Nick Ollard, Commercial Director talking about this sector-focused approach and Stefan Guy, Head of Debt Resolution at E.ON talking about his experience of working with Lowell.

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