Welcome to Insights

Interview with Kevin Blake, Chief Risk Officer

02nd March 2021

Kevin Blake, Chief Risk Officer, speaks about his new role, career highlights and early observations on Lowell.

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Lowell announces HQ relocation to Thorpe Park Leeds in Leeds' largest ever out of town office deal

16th February 2021

Lowell announces HQ relocation to Thorpe Park, Leeds in Leeds' largest ever out of town office deal.

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Supporting the Credit Service Association (CSA)

04th February 2021

Kathryn Morgan, our Customer Operation Director has been nominated as a candidate to stand for the board to support the Credit Service Association (CSA).

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Getting the most out of due diligence

06th January 2021

The effectiveness of the debt sale due diligence process depends on close collaboration between Lowell and its clients. We asked the Head of Client Experience, Mike Ewart, for his top tips.

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What does the customer have to do with debt?

16th December 2020

We look at Simon's story of debt and why customer centricity is vital. Finding new and better ways to deliver value to customers should be first priority.

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Putting the excellence into customer service

14th December 2020

We are extremely proud to announce that Lowell has been selected as a Finalist for The Yorkshire Financial Awards – Customer Service Award!

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Rant and Rave - The Lowell Case Study

10th December 2020

In this case study discover how we used real-time insights from Rant and Rave to transform customer feedback.

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John Pears shares his thoughts on Lowell’s Quarter 3 performance and how the company is placed as it heads into 2021…

03rd December 2020

John Pears discusses Lowell’s Quarter 3 and how the company is placed as we head into 2021…

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