Welcome to Insights

Lowell announces extended COVID-19 customer commitments - Additional support for people struggling with debt

27th March 2020

Lowell announces extended COVID-19 customer commitments Additional support for people struggling with debt

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Using enhanced data to drive better customer experience

28th February 2020

Our Data Integrity Analyst, Dan Highley, reflects on how we have advanced our understanding and usage of data, and how this benefits our utility partners.

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Why supporting vulnerable customers should be at the top of your agenda for 2020

24th February 2020

Supporting vulnerable customers should be at the forefront of your organisation’s agenda. Read about aspects to consider and how you can provide support.

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Lowell adds digital to client experience

03rd February 2020

Lowell is proud to announce the launch of its new UK business website, which promotes our brand ideology and mission to clients - ‘The Lowell Difference’.

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Lowell in the utility sector - the story so far

20th January 2020

Find out more about Lowell’s successful entry into the utility sector and the plans for the future in an interview with their Account Director, Mark Platts. 

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The evolving role of customer experience in utility customers’ debt resolution

17th January 2020

We consider the evolving role and relevance of customer experience for debt resolution specialists, plus the potential impact of OFGEM’s latest report.

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The robots are ready: Utilising RPA in the debt collection sector to drive value

13th January 2020

Robotic Process Automation (RPA) is a developing technology - find out how Lowell is utilising RPA to drive value in the debt collection sector.

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Lowell Labs: Shaping the future of consumer insight

23rd December 2019

Find out more about Lowell Labs - our internal advanced analytics centre based on creating new insights around consumer data and behaviour.

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