Welcome to Insights

How Lowell’s new Customer Engagement Centre delivers better outcomes

06th December 2019

Find out more about Lowell's new Customer Engagement Centre: an integrated approach across internal departments to deliver better outcomes across the business.

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Open Banking: The future of debt collections?

25th November 2019

Find out more about how Open Banking might just be the future of debt collections, bringing about change for vulnerability rehabilitation and advanced AI learning.

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Connecting the dots between brand reputation and debt collection

14th November 2019

There's an essential connection between debt management and brand reputation: we're talking about why marketers need to pay attention to customers in debt.

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Sharing best practice customer communications

08th November 2019

Lowell were delighted to attend a regional CICM event on the 11th June to talk to members around the work we are doing at Lowell on customer communications.

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