Welcome to Insights

Lowell shortlisted for 3 awards at the flagship Credit Awards

18th May 2022

Lowell has been shortlisted for three Credit Awards - Vulnerable Customer Strategy, Conduct in Collections and Best use of technology for our app

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Are Brits delaying retirement due to debt?

20th April 2022

Lowell have conducted research to uncover whether Brits are delaying retirement because of debt. The findings also show the publics misunderstandings when it comes to retirement.

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Welcome, Wanted, Remembered, and Cared For

21st March 2022

Our Head of Sector for utilities shares his reflections on the Utility Week Customer Summit and the cost of living increase.

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The story behind our new app

17th August 2021

Discover more information about our new app, how it benefits our customers and the story behind its creation.

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Applying behavioural science to foster a better customer experience by Walnut Unlimited

23rd October 2020

It has never been more important to meet customers’ evolving needs and their increasing expectations around digital engagement.

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Spotlight on customer experience in debt sale and collections

04th August 2020

Lowell’s debt sale and collections industry survey highlighted the significance of these processes in the overall customer journey.

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Dealing with a crisis – A customer experience perspective

10th June 2020

UK Director of Customer Engagement talks about how Lowell has tackled the challenges and what lessons he has learnt during the COVID-19 crisis.

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Using behavioural science to help our customers

01st June 2020

An exclusive look at the Lowell customer website transformation, at the heart of an ambitious digital transformation that aims to deliver exceptional CX.

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